Privacy Statement

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ittMatters recognises the importance of protecting your personal information and we are committed to safeguarding your privacy online. This privacy statement explains how we collect and use the information that you share with us. This privacy statement applies when you access our website or use our online services.

 

Introduction

ittMatters provides Listening & Counselling Services. All our team members have the skills and training to listen to you attentively and counsel you effectively.

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Information We Collect

To use our services you must fill in our online booking form.

 

Information you provide to us
In order to provide secure access to information on the Online Services, you must provide the following personal details:

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• Name.

• Email address

• Contact number

• Billing and payment information

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By deciding to provide the Information you are giving us permission to retain you personal details and agree to our methods of collections and use, as to other terms and provisions of this Privacy Policy.

 

Information we obtain from other sources
To help us provide an optimal user experience when you use our online services, we may obtain information from other sources. For example:

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• Web pages your Internet browser visits when accessing the online services.

• Aggregate data, such as the number of hits per week, per web page.

• Information stored in your browser from prior visits to the online services.

• The IP address used when you access our online services.

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CRM Data
We manage our customer contacts in a central, secure CRM system. Customer contact details are stored, as well as the details of potential customer who has filled in the contact us form. We collect names, email addresses, and contact numbers. CRM data is subject to the GDPR rules. You have the right to access your personal data, you also have the right to erasure, and rectification.

 

Cookie and Log Files
Cookies may be used on some pages of our site. Cookies are small text files placed on your hard drive that assist us in providing a more customised website experience.

 

It is ittMatters policy to use cookies to make navigation of our website easier for visitors and to facilitate efficient registration procedures. This information does not identify you personally and you remain anonymous unless you have otherwise provided ittMatters with personal information.

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As is true of most websites, we gather certain information automatically. This information includes browser type, Internet service provider, referring/exit pages, operating system, date/time stamp and click stream data.

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We use this information, which does not identify individual users, to analyse trends, administer the site, track users movements around the site and gather demographic information about our user base as a whole. We do not link this automatically collected data to personally identifiable information.

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How we use your information

We use your data in a variety of ways, the intention is to improve your experience while you interact with our online services. This section describes how we use your information.

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Establishing your Identity

In order to use the online services, you must fill in the ittMatters booking form. This is needed so that you can book your appointment.

 

Enabling us to Communicate with you

In order to provide you with a personalised experience when using the online services, we ask you to provide your name, email and telephone number so that we can call you at the time of your booking.

 

Discretion

All audio/video calls are on a  one to one basis. Calls may be recorded for quality assurance and the safety of our team members.

 

Advertising and Marketing

We may email you information about our services from time to time. You may unsubscribe from receiving this information at any time.

 

Security and Compliance
We may use information you have provided if we believe it is necessary to investigate or remediate violations of our policies, agreements or contracts, or the laws of any country. We may use either personally identifiable information or aggregated information in order to demonstrate compliance with relevant statutes, or to comply with audits of our internal processes or business information.

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How we share information about you

ittMatters policy regarding sharing of information is that we do not disclose, reveal or share any personally identifiable information describing you during the normal course of business to anyone other than you. ittMatters does not sell, trade, exhibit or share information you have provided with any third party.

 

Services Provided by Others
Some of the online services we provide to you use systems not owned by ittMatters. For instance, the CRM portal stores information you provide such as your name, email and contact number, in a third-party Customer Relationship Management (CRM) platform. They store your data on secure servers behind a firewall.

 

 

Suspected or Actual Criminal Activity
ittMatters may be required to disclose information that you have provided or that we have collected about you, if compelled to do so by a competent jurisdiction through legal instruments such as a court order or subpoena if we have a good faith belief that such a disclosure is reasonably necessary to investigate, prevent or take action on suspected or actual illegal activities or to assist governmental agencies.

 

Your rights, choices, and obligations

This privacy statement provides certain rights and obligations on you and provides you with choices as to how we collect, store and use the data you provide.

 

Retention
ittMatters will retain the information you provide indefinitely, unless you request otherwise, to be used in accordance with this Privacy Statement to provide you with services.

 

Your Rights to Access and Control your Personal Data
ittMatters complies with the GDPR, we recognise your rights of the GDPR.

 

You have the right to request that ittMatters deletes any of your personal information that we collected about you and retained. Once we receive your request we will delete your personal information from our records.

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To have your personal information deleted please write to info@ittmatters.co.uk

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Changes to this Privacy Statement

As we continue to develop our website and online services this policy may change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy and how we are protecting the personal information we collect.

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